30-Day Project Window: Our digital service cancellation and milestone refund policy remains active for exactly 30 days following your contract activation or digital product delivery.
The Policy Deadline: Once 30 days have passed since project initiation, we cannot issue a full refund or execute a platform modification exchange.
Pre-Deployment Requests: To qualify for a service refund on custom software development, web applications, or mobile apps, requests must be submitted before code deployment to your production environment.
Digital Asset Status: For pre-built UI components, system files, or graphics, the assets must not be downloaded, copied, or integrated into your active production architecture.
Certain technical services and professional assets are fully exempt from refunds under all global regulations:
Engineering Hours: Professional work hours already dedicated by our team to architecture planning, UI/UX prototyping, and core backend programming are entirely non-refundable.
Transferred Source Code: Once custom source code, operational database schemas, or live API credentials are systematically transferred to you, they cannot be returned or refunded.
Promotional Services: Only standard-priced software developments are eligible for refund consideration. Services secured during promotional sales or custom agency discounts cannot be refunded.
Code Audit Process: Upon receiving a formal cancellation request, our engineering team performs a thorough audit of the project’s current milestone architecture.
Status Notification: We will officially notify you via email regarding the approval or rejection of your refund based on verified development metrics.
Automated Credit Processing: If approved, your refund will immediately execute. A credit will automatically apply to your corporate credit card or original payment gateway within a standard processing window.
If your technical refund was approved but your balance does not reflect the funds, please follow this strict verification protocol:
Bank Audit: Thoroughly audit your online banking ledger and transaction history once more.
Merchant Contact: Contact your credit card institution directly. Merchant processing banks often require an extended window to officially post technical credits.
Banking Operations: Reach out directly to your local banking branch, as standard clearing delays frequently delay final fund visibility.
Direct Agency Support: If you have completed all validation steps and still require assistance, please immediately contact our team at atroxe2026@gmail.com.
Scope Deviations: We execute system rebuilds or platform asset exchanges exclusively if the delivered builds are technically defective or fail to operate according to the signed scope of work.
Submission Protocol: To lodge an architecture discrepancy or request a critical technical revision, submit a detailed ticket directly to atroxe2026@gmail.com.
Zero Shipping Protocols: Because Atroxe operates exclusively as a digital systems agency, you will never incur physical packaging logistics or return shipping costs.
Mandatory Data Purging: Upon the approval and execution of any financial refund, you are contractually and legally obligated to entirely purge all copies of our custom source code, asset files, and system databases from your servers and hosting environments.
Dedicated Helpdesk: For all inquiries regarding ongoing development milestones, technical project cancellations, or payment reversions, our helpdesk is accessible.
Direct Point of Contact: Email your project manager or dispatch your official inquiries straight to atroxe2026@gmail.com.
Atroxe empowers businesses with next-gen IT solutions. We specialize in custom website development, high-performance mobile applications, and robust system architecture designed to scale your brand.
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